Small Business BPM Software

Can Small Businesses Grow With The Help Of BPM Software?

Delivering quality products to clients and customers (and getting paid for it) is the essence of every business. Everything else, all the business processes, tasks, and micro-tasks serve to achieve that goal, the goal of making clients and customers happy and satisfied.

This statement applies in particular to small business, whose initial performances often determine all future outcomes. Often buried in paperwork, and swallowed by poor communication and jammed workflow, businesses seek solutions to make their lives (and products) more appealing. One of the solutions is the successful utilization of BPM software.

Staying flexible in an ever-changing market is imperative; it always has been. Responding to sudden changes, accommodating the needs of picky clients, sacrificing personal time for the benefit of the company; those are just several routines in a life of an average small business owner.

Achieving And Maintaining Flexibility

Unlike big companies, small companies have to go to great extents to get their clients and consumers, and even greater lengths to keep them. This, of course, creates extra tension within the company, and everyone has to work an extra mile to ensure that such a goal is achieved. Moreover small businesses often are faced with the problems of lack of varied talent and manpower to run the business.

Without proper coordination, intelligent scheduling, on-demand availability, and fluid communication, a company cannot function efficiently. Even though all these things mentioned above are critical to achieving even a minor success, it is virtually impossible for a small (start-up) company to produce and maintain them, not on their own at least.

However, with the careful and rational implementation of a simple yet efficient BPM software (such as Solastis software), a small business can levitate above their everyday challenges, strengthen their position on the market and further their development.

Good Organization = Good Business

While most big companies thoroughly understand the importance of data, many small companies do not. Running a small business can be hectic and stressful. More often than not, a proper organization and management have not yet been established, which leads not necessarily to chaos, but definitely to confusion.

This confusion manifests itself in various ways, most of which are related to the organization. BPM software (and Solastis in particular) can help small businesses organize themselves more efficiently. Such software can track data (documents, client and customer information, orders, bills, etc.) and arrange them categorically into its repository.

If implemented successfully, this can lead to smoother workflow, where everyone has access to data their need, from workers to clients and customers. Naturally, there is the financial benefit of it, since reduced jamming and hiccups decrease the amount of time being wasted on searching data that should have been available in a manner of seconds (not minutes.)

And even though these minutes may appeal as “irrelevant” on a minor scale, they are relevant to the bigger picture. More efficient workflow can boost revenue income, which can (on a larger scale) make a difference between growth and stagnation; all small businesses know that each coin must be rationally spent.

Moreover, the benefits of the proper organization through successful BPM software implementation transcend finance. A couple of extra minutes can mean a lot to an employee that is already stressed and buried in work.

Small Business BPM software benefits

Easy-to-use and straightforward BPM software can help companies in several ways. Here are the best-known examples:

Enhanced Productivity
As already mentioned in this article, an implementation of fluid BPM software saves times, and therefore boosts productivity. Productivity is measured both qualitatively and quantitatively, i.e., a business can produce more (quality work), deliver high-standard products, provide adequate support, and so forth. Increase in productivity generally generates more revenues, which businesses can later use to improve facilities, working conditions, employee satisfaction, and so forth.
Improved Consumer Satisfaction
Responding to consumers (or clients), providing updates, adapting to last minute changes; all these things, if met with care and attention, can lead to customer/client satisfaction. After all, making clients happy is the essence of business. Successful implementation won’t magically improve the relationship between business and clients, but it will enhance communication, help companies manage cases (tickets, inquiries, demands, etc.)
Data Rationalization
Documents, files, paperwork; these things can slow, and suffocate small business. BPM software helps digitize data, create more specific flow channels, improve archives, ensure that all billing is updated, and so forth.
Enhance Employee Satisfaction
While it is critical to keep customers happy, employees must never be neglected. More and more companies today focus on improving their employee’s conditions by providing them with benefits, reduced working hours, free healthcare (like Starbucks.) But, to achieve this, a business must create conditions for such benevolent acts.

BPM software helps employees save time by providing them with tools with which they can monitor processes, assign tasks, measure improvements, spot hiccups, and mistakes, all in a much effective way.

Do many Small Business Use BPM Software?

The utilization of BPM software in the Small business segment has remained low. This is primarily because the software currently available today in the market are significantly complex to implement. Majority of these software are targeted towards large enterprises which require significant automation and rule building capability. However small businesses being typically staffed with low headcount cannot manage this complexity nor do they need this level of automation. They are agreeable to manual control by their employees but will prefer a simpler solution.

Solastis CRM+ BPM offers a software platform which enables small businesses to digitalize their business processes much faster. It’s a no-code BPM suite which can be configured for your business requirements in a matter of minutes, and that too by your own staff.

What Type Of Small business BPM software is in use?

It is virtually impossible to answer this question categorically since various factors affect the relationship between small business and business process management software.

Generally speaking, small business should seek BPM software that are, first and foremost, easy to integrate and use. Otherwise, a company would have to spend extra funds on installing, maintaining and configuring the system.

Furthermore, small business should look for affordable software. It is always recommended to work with service providers that offer a free trial. During the trial period you can evaluate the suitability of the BPM platform for your business and then take the further decision.

BPM software must also be user-focused. It must be simple, especially for small companies, whose employees probably wouldn’t be able to manage large complex BPM software, due to its complexity and redundant features. It’s not that an average small business can’t use BPM software that is designed for large companies; it’s just that it would probably lose a lot during the process of installing, employee training, adapting, and so forth. Afterall you do not want that your staff leave all work aside and spend considerable time learning the software alone.

Why Solastis?

With Solastis, companies receive both CRM and BPM technology in one platform, which is very rare in today’s market. But perhaps most importantly, Solastis focuses on delivering two aspects of BPM technology, one that is oriented to sales, and the other towards support or any other business processes.

While you can go through all the features available on our platform on our website, here, we will highlight 4 key features that enable it to become a versatile CRM + BPM platform.

1. Multiple case types
In our platform, you can define multiple case types to suit your various business scenarios. At first, this may look to be quite an obvious feature which every CRM out there in the market must have. But this is not the case. Most of the CRM systems do not have this capability to create a few different case and ticket types. They only offer one or two options, like an opportunity and a support ticket.

A ticket type / Case type is a basic building block of a strong CRM / BPM platform. Authorizations, reporting and other functionalities depend on the case type.
2. Sequential workflow or task management at the case level
In most of the BPM software suites, as we saw above, they have complex workflow functionality. We have replaced this functionality in Solastis with a sequential workflow for tasks at the case level. This workflow can be defined by anybody in less than 5 minutes.

For example, a sales process may be divided into 6 logical steps as follows;
- Gather initial information
- Submit proposal
- Call /Meeting with client
- Further discount adjustment
- The Conclusion of the case
This workflow can be easily defined in the Solastis CRM+ platform in few minutes and attached to a case type. Then, every case created under that case type will have to follow that sequence. In most of the CRM systems, the case (or ticket, opportunity, deal, a request by whatever name it is called) is considered as a single piece of work. But it is rarely so. The case can be further subdivided into various sequential steps, which is what this feature enables.

Replacing the complex workflow with a basic sequential workflow of tasks removes the possibility of any automation in that. However, small businesses prefer our approach as it is clean, easy to understand extremely easy to implement.
3. Multiple Dimensions for cases
In Solastis CRM, it is easy to create an organizational unit and a territory and attach it to every case type. Once attached, it is possible to analyze the case by either of the dimensions. For example, you could generate a report on all the sales cases in territory A1.This feature enables implementation of business processes in a large multi-location, multi-organisational organization.

The dimensions defined above also act as authorization objects. So, in the above example, it is possible to create an authorization role for a specific organizational unit and assign it to specific CRM agents so that nobody else can see cases belonging to that organizational unit.
4. Full email integration
Different CRM systems in the market follow different approaches regarding email integration. Some of the CRM systems let users use their email client while making a copy of the email via BCC to CRM case or attaching an email to the case via a plugin. This approach carries a risk that the user may forget to BCC or may be on vacation and an important communication may be missed.

Solastis instead follows a full email integration approach, where all the email is automatically extracted to the CRM system, and when sending an outbound email, you send it from an email client within the CRM.

Summary

A well implemented BPM suite can help your organization in a significant way. It can help you to get a significant competitive advantage over your competitors, bring organization wide efficiency and clarity.

Can Small Businesses Grow With The Help Of BPM Software?

Achieving And Maintaining Flexibility

Good Organization = Good Business

Small Business BPM software benefits

Enhanced Productivity

Improved Consumer Satisfaction

Data Rationalization

Enhance Employee Satisfaction

Do many Small Business Use BPM Software?

What Type Of Small business BPM software is in use?

Why Solastis?

1. Multiple case types

2. Sequential workflow or task management at the case level

3. Multiple Dimensions for cases

4. Full email integration

Summary

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