The feature of Full Email Integration is the strength of Solastis CRM. Email Integration is a critical aspect of CRM. Firstly, because, email, followed by phone, is still the major communication channel between the customers and the company. Secondly, the volume of mail exchanged by a customer-centric company is pretty high, it ranges somewhere between 30-100, outgoing and incoming emails every day per CRM agent. Thus email needs to be an accurately developed feature in the CRM.
The objective of Email Integration into the CRM is to ensure that all the outgoing and incoming emails related to a specific Case are successfully tagged under it into the CRM.