One of the Solastis CRM key features is Audit Task functionality. Audit Task functionality activates the audit function in 2% of the total Cases. It implies that the system randomly picks up 2% of the total Cases for audit. These Cases are then flagged to specific managers for review. Audit Task helps the company in monitoring whether the Cases are progressing in the desired manner or not. Also, since the employees are aware that any Case can be picked up for audit, they ensure that the case is progressing in a desired manner. As a result, the overall productivity goes up.
An Advanced Case Management platform using which you can digitalize any business processes. Create multiple case types for separate business processes.
Create sequential steps in your case.This ensures that the Case is moving in an efficient and predefined order. You will also know exactly where the case it stuck.
You can assign each task (within a case) to a different employee based on his skills. Automatically assign these tasks to CRM agents.
Solastis CRM provides rich functionality to design authorization roles to suit your exact needs. Full flexibility in defining objects as well as roles.
Emails are perhaps the most important aspect of a CRM system. Solastis CRM provides full email integration. Never miss an important update.