Solastis CRM Plus, has robust Authorization Role functionality. Most of the CRMs do not have strong functionality for Authorization. But in Solastis CRM Plus, Authorization Role can be created to specify the Organizational Unit, Territory, and Case Type. User will be allowed to access only those Organizational Units, Territories and Case Types, that are available in the authorization profile.
For example, the company might want to restrict the access of the service cases to sales department. Users from service and finance department should not be able to view sales cases and vice versa. This can be easily achieved by designing a right Authorization Role and assigning it to the users. Authorizations can be assigned by wildcard character also. Wildcard (*) authorization means a user has access to all Organizational Units or Geographies, to whichever the wildcard is assigned. Thus enhanced authorization enables the company to control who can see what data.