Generally speaking, SMB’s usually have some existing accounting and billing software because as after a certain level of growth, you cannot really operate without an accounting system and possibly invoice generation system. So they commonly use some online software like sage accounting or QuickBooks etc.
As a result, Accounting and Billing is not small businesses’ primary concern. What most of them lack is a Case Management or Business Process Management Platform. This is what Solastis provides.
Lack of Case Management or Business Process Management Platform creates a lot of chaos in the organization. Small businesses’, primary work happens is based on emails. So they send e-mails from individual mailboxes but, because there is no centralized tool where they can consolidate various cases, they fail to and know what exactly is going on, how many inquiries are there and which piece of work is falling back.
So, basically, if the right Case management or CRM Platform is chosen, it can bring significant benefits to them.