In your organization, you will notice that there are different business processes being carried out at the same time. For example, for a typical organization, there will be few new sales inquiries are being attended to,at the same time few work cases on orders from existing customers may be in the process, some AR collection activities, some internal reporting activities are going on. If you notice carefully, while some of these are customer-centric, some are purely internal.
Each of this piece of work is called a case. And if you get a centralized IT platform to organize all this work, will it not be great? This is what exactly Solastis Case Management platform does.