CRM and BPM platforms enable your teams to work on a digital platform and manage all the pieces of work in a central place. In many business scenarios, collaboration on work is essential where people from different departments, geographies or even departmental managers need to work together.
Conventional CRM fall short on collaboration features in CRM. Often these stop at defining a case ( or a ticket, deal, opportunity). But businesses often need more features to collaborate effectively.
Solastis collaborative CRM platform has some special features which you will find attractive.