Organize all your email conversations optimally and access them at one place with Solastis CRM’s centralized mailbox.
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When your team members work with individual emails, your managers have hardly any clarity about any resolved or ongoing queries. Besides, there can be many other situations when email inquiries could remain unattended in personal mailboxes. The assigned team member may be on leave. There may be an inquiry from a new client, and an employee may not have the right resources to attend to it. All such scenarios can create many communication gaps within your team. You can never know how employees are handling cases, and so, you can’t spot where you can improve. You could also waste significant time getting them all on the same page. Such communication lapses reflect in your interactions with clients and affect your brand image.
Now, imagine if you can attend to all your emails from a central place without ever switching windows for different tasks. All your incoming emails are automatically extracted in your CRM with a centralized mailbox and assigned to a relevant case or inquiry. Because of this, you can access all your past interactions on any case and always stay relevant when you respond to their latest messages – and you don’t waste any time sifting through all emails as it is easy to find specific information in CRM with a centralized mailbox. It not only improves how you communicate, but it also establishes a systematic approach for email management.
Keep track of all your interactions and respond on time
Your messages get extracted automatically within your CRM mailbox. Even if an employee who is on leave receives a message in his absence, it too gets extracted automatically. It ensures that you and your teams are aware of every interaction in real-time. It is evident to everyone if an inquiry is pending, resolved or ongoing and so they can make sure that they resolve the inquiry on time.
Enable your team members to be more transparent
When you replace multiple mailboxes and use Solastis CRM with a centralized mailbox, it increases transparency since all communication can be viewed and tracked at one place. With a centralized inbox, you can easily create common email addresses and let all your team members access them – for example, email@example.com or firstname.lastname@example.org.
At the same time, you can maintain confidentiality for specific clients. An employee can view email conversations only if he is assigned to the case.
Additionally, there is a full email client in the system using which your employees can send email messages.
When you and your team members manage all email communication through one visible and central mailbox, you can
– share feedback from customers across the team as and when you receive it
– assign a team member to take care of a specific inquiry and establish clear ownership to resolve any work.
As you can see, CRM with a centralized mailbox can simplify email communication across your organization and cultivate a work culture of transparency.