CRM for help desk
Provide added value to your customers when they choose your product by using Solastis CRM for help desk and build lasting relationships.
What do you gain when you use CRM for help desk?
Manage multiple help desks at the same time
Set up different customer support processes for different product categories of your brand line and handle all of them from a single CRM system.
Give solutions that yield consistent results
Standardize how you approach and resolve similar processes. Create task templates and deliver workable solutions every time.
Use the right resources to increase customer satisfaction
Employ suitable resources by assigning the relevant expertise to a case and ensure your customers are satisfied with your solutions.
Why is Solastis CRM for help desk the right choice to improve your customer support services?
Solastis CRM is a competent help desk system. With the ability to create multiple case types in Solastis CRM, you can set up many help desks and resolve many customer queries at the same time. You can categorize your customers requests and their types and classify them appropriately with Solastis CRM to provide swift and efficient customer support solutions.
Gain the competitive edge by choosing Solastis CRM for help desk
Handle many customer support processes at the same time with our unique ticketing tool
- Create multiple ticket types to manage different help desks within a single CRM tool
- Organize support processes that need similar solution under a relevant case type or organisational unit
- Attend and solve more queries within less time and maximize the efficiency of your help desk
Resolve cases step by step by using sequential task management tool with our CRM for help desk
- Devise a standard method to resolve similar cases by establishing a task template
- Solve cases in an orderly manner so that customers never get frustrated and know what to do at every step
- Identify the specific areas in which customers require assistance and improve your customer service
Segragate cases based on various paramters
- Categorize your cases based on their organizational units or territories
- Configure an organizational unit based on the nature of the cases or based on the solution for the case
- Gain insights on customer issues at a granular level and know what measures you need to take to increase customer satisfaction
An advanced case management platform with which you can digitize any business processes. Create multiple case types for separate business processes.
Create sequential steps in your case.This ensures that the case is moving in an efficient and predefined order. You will also know exactly where case is stuck.
You can assign each task (within a case) to a different employee based on his skills. Automatically assign these tasks to CRM agents.
Solastis CRM provides rich functionality to design authorization roles to suit your exact needs. Full flexibility in defining objects as well as roles.
Emails are perhaps the most important aspect of a CRM system. Solastis CRM provides full email integration. You will never miss an important update.