Create standard frameworks to resolve cases and set clear expectations for your employees with Solastis CRM for orderly work structure.
CRM for orderly structure, CRM for structured work
Many CRMs only offer tools to create a ticket or a case for a work process, but they do not offer any means of visibility to know how it is progressing. Without any tools to get clarity on a case, it is difficult to know if it gets resolved on time and according to the standards of the agreement. So, it is essential that you split cases into logical steps and deal with them transparently especially if they are lengthy.
Solastis CRM for orderly work structure lets you resolve a case in meaningful steps. With its sequential project management tool, you can
- define the time frame for a case
- create a sequence of logical steps for the case
- monitor and manage every step in the case carefully
- pinpoint areas of improvements swiftly
- intervene at any step the case as and when needed for a successful resolution
With such a mechanism, you can ensure that you deliver your customers consistent quality every time. To give you an example, your customers would not perhaps appreciate if at times your employees respond to their emails after a week, and sometimes they respond every five minutes. However, when you establish a standard time frame that every query should be responded to within a day, then your customers know what to expect from you.
Generally, customers tend to become more loyal to a brand when they can expect some predictable results. So, it is always beneficial for your organization’s image to provide reliable results.
Simplify cases by breaking them down into a logical sequence of steps
You can create a visual map to resolve cases by splitting them into a logical sequence of steps in Solastis CRM for orderly work structure. With its sequential project management tool, you can establish a systematic approach for every case and know the steps to take to resolve every case. With such meticulous mechanism for case management, you can avoid irregularities and ensure quality each time you deliver.
Track the status of every case closely
In Solastis CRM for orderly structure, you can see the status of all your cases under the case management tab. You can also view the last action taken and when was it taken for every case. So, you can keep track if a case is unattended or being resolved promptly and know what step to take next.