Increase customer loyalty with Solastis CRM for positive customer experience
Store and access customer information in Solastis CRM for positive customer experience to offer personalized service.
How can Solastis CRM for positive customer experience strengthen customer relationships?
Improve customer satisfaction
Assign the right person with suitable knowledge and skills for a specific task and ensure that you provide the right solution
Provide valuable service every time
Make historical customer interactions in CRM easily accessible and empower your support team to give helpful solutions when they use the information as a reference
Communicate regularly by setting up notifications in CRM
Keep your customers updated through timely email notifications and listen to their needs to improve their journey with your brand
Why should you implement Solastis CRM for positive customer experience?
Solastis CRM makes it easier to manage a vast number of customer inquiries simultaneously. You can attend to several customers with the utmost convenience by creating multiple case types. You can create a new case for every customer inquiry and attach the preferences and interactions of the customers to the relevant case.
By using Solastis CRM for positive customer experience, you can also split a case into sequential tasks. So, you can keep the customers satisfied at every stage and during every interaction of a case. The quality of your products or services may be excellent. However, it is essential that your customers are also happy with the sales and support services of your company.
Solastis CRM for positive customer experience also streamlines the workflows within your organization and makes communication and collaboration among your employees easy. In other words, you equip your employees with suitable tools and direction to provide the optimal solutions and services to your customers with Solastis.
Features of Solastis CRM for positive customer experience
Develop standard workflows for every case to provide a consistent experience to your customers
- Use sequential task management in Solastis CRM to split a case into orderly tasks
- Ensure that you are providing quality and meeting customers’ needs at every step of the case
- Resolve cases in a logical order so that your customers know what to expect from you
Send email notifications to your customers regularly to keep them updated at every step
- Set up timely reminders to notify the customers after every task in the case is completed
- Keep in touch with your customers and track their changing needs to align your service with their requirements.
- Give a sense of transparency with consistent communication
Respond quickly and efficiently with an integrated email inbox in Solastis CRM
- Carry out all your communication from within Solastis CRM without using an external email client
- Create and store premade responses in your CRM inbox and reduce your response time significantly
- Customize canned responses to personalize them from within your CRM effortlessly
- Have quick access to all historical interactions
- Make notes about the personal preferences of your customers in your inbox and respond to them accordingly
An advanced case management platform with which you can digitize any business processes. Create multiple case types for separate business processes.
Create sequential steps in your case.This ensures that the case is moving in an efficient and predefined order. You will also know exactly where case is stuck.
You can assign each task (within a case) to a different employee based on his skills. Automatically assign these tasks to CRM agents.
Solastis CRM provides rich functionality to design authorization roles to suit your exact needs. Full flexibility in defining objects as well as roles.
Emails are perhaps the most important aspect of a CRM system. Solastis CRM provides full email integration. You will never miss an important update.