CRM software for Malaysia
Solastis is headquartered in Singapore. We are the right solution for any business looking for CRM software for Malaysia businesses.
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Why Solastis CRM is right CRM Software for Malaysia Businesses
Support in your Timezone
We are a Singapore headquartered company with an office in Singapore and back office in India. We can provide support in your timezone conveniently. For the large clients, we can travel to your office at short notice.
The software is multilingual and can be used to store data in any language. Normally Malaysia follows latin script however is some businesses Chinese script may be used.
A Professional CRM
Solastis acts as a digital workplace, its a professionally developed, enterprise-grade CRM available at a reasonable price. You can enhance your work efficiency manifold using it.
Why should Malaysia businesses consider Solastis CRM Software?
Solastis CRM offers an advanced digital platform using which you can digitize any business processes in your company. Bringing all these processes on a common platform will bring tremendous efficiency in your organization.
Key features of Solastis CRM software for Malaysia businesses
Advanced Ticketing System
The ticketing system is an integral part of every CRM / BPM platform. Tickets (or cases) refers to pieces of work that are created in the system. For example, every sales inquiry will become a new ticket. Since ticketing is a basic building block of any CRM system, it is important that the CRM that you select provides rich functionality in this aspect.
Solastis CRM provides strong ticketing system / Case Management platform using which you can digitalize your sales processes, services processes or internal business process.
CRM Project Management
While CRM systems give you a ticketing or Case Management tool, the cases often last for a long time. In such a situation you need some form of project management tool to manage the work on that specific case. This is referred to as CRM project Management. Presence of such a tool can significantly improve the performance and efficiency of longer duration cases.
In Solastis CRM Tasks Template can be created and attached to Case Types. This helps to integrate tasks directly in CRM cases. The Task Templates define the sequential steps that the Case Type has to follow. This ensures that the Case is moving in an efficient manner and following the defined work process.
Multidimensional Cases Analysis
CRM analytics refers to the tools that a CRM system has to analyze the cases by various segments and dimensions. For example, if you got 5000 new sales inquiries in a year, but it was across 10 locations and 5 lines of business then you will need a way to analyze cases by location or by the line of business or even by a combination of both. This is made possible by CRM analytics.
In Solastis CRM you can manage a case like a sequential project as shown below
An Advanced Case Management platform using which you can digitalize any business processes. Create multiple case types for separate business processes.
Create sequential steps in your case.This ensures that the Case is moving in an efficient and predefined order. You will also know exactly where case is stuck.
You can assign each task (within a case) to a different employee based on his skills. Automatically assign these tasks to CRM agents.
Solastis CRM provides rich functionality to design authorization roles to suit your exact needs. Full flexibility in defining objects as well as roles.
Emails are perhaps the most important aspect of a CRM system. Solastis CRM provides full email integration. Never miss an important update.