The solastis Plus CRM key features are dynamic. The features enable better case analysis. This is especially true for the dynamic Cases that keep on going for a long time and contains plenty of communication. It’s a tedious task for the user to scroll through all the emails and search for a specific communication. But this is easy in the Solastis CRM Plus Platform, as the communication is broken up into various phases or tasks. So when the user clicks on that task, all the communication in that phase will be displayed and he can easily locate the specific interaction. All the emails, chats, notes, documents exchanged, and details of phone calls, are available under that phase or Task, thus helping the companies in better and quicker case analysis.
An advanced case management platform with which you can digitize any business processes. Create multiple case types for separate business processes.
Create sequential steps in your case.This ensures that the case is moving in an efficient and predefined order. You will also know exactly where case is stuck.
You can assign each task (within a case) to a different employee based on his skills. Automatically assign these tasks to CRM agents.
Solastis CRM provides rich functionality to design authorization roles to suit your exact needs. Full flexibility in defining objects as well as roles.
Emails are perhaps the most important aspect of a CRM system. Solastis CRM provides full email integration. You will never miss an important update.