Reduce your response time significantly and improve your customer experience when you implement Solastis CRM with canned responses feature.
CRM with premade responses
Customer-facing teams in an organization handle several inquiries via email every day, and it is not time-efficient to write every outgoing email from scratch. Canned responses are useful in such instances; they are the standard messages that you can create, store, and use as templates to reply to your customers. More often than not, most inquiries might require a similar resolution. So, if you have a basic template accessible and usable within your CRM’s inbox, you can respond quickly. How your teams handle the inquiries also contributes significantly to your organization’s image in the market as well as your customer’s overall experience with your brand. Using a CRM with canned responses like Solastis makes sure that your responses are quick and accurate.
CRM with canned responses also manages to keep the customers hooked with timely replies, and in the process, it saves valuable time for you and your customers.
You can deliver a consistent experience to your customers
Once you create and store the canned responses in Solastis CRM, you can share them with all the team members that handle the same cases. So, you can ensure that all the members respond with consistent messages and minimize any inefficiencies or repetitiveness in your customer service.
You can customize and personalize your canned responses
A sales team and a helpdesk team may likely need to reply to the customers in different ways. With Solastis, you can create customized templates for various teams in your organization and then share them with the relevant members.
Also, you can personalize messages by editing the canned responses quickly within the CRM.
Solastis CRM has an in-built inbox within its system, so you do not need to use a separate email client for replying or creating canned responses. So, you can access the relevant message templates easily and instantly and respond to the customers within no time.
In Solastis, it is possible to create and store canned responses for every step of a sales ticket or any other ticket, and so you can save considerable time and efforts that you would have spent writing a new message to reply to every inquiry. Also, Solastis attaches relevant emails to specific cases automatically, so you always have access to the right templates of canned responses.