Organize and assign work across different locations efficiently with Solastis multi-territory CRM.
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Let us consider that you operate your business in multiple locations like Houston, Tokyo, and London and you want to handle all the cases across these locations in a streamlined manner. You can accomplish this when you implement a multi-territory CRM. Because then you can classify your cases according to their geographical location. At the same time, you can generate reports for every location and compare the performance across different geographies. You can also define territories for different cities within one country like San Francisco or New York City in the USA.
With multi-territory CRM like Solastis, you can also control authorization for teams at different geographical divisions and keep the data of these divisions confidential and accessible only to the people authorized. Your managers can then review, analyze, and improve cases as per the business requirements of the specific territories.
However, a lot of CRM solutions are not well-equipped to manage businesses across different locations. When you use these CRMs, you have to resort to some workaround to manage cases in different geographies. When you can not categorize cases correctly, you can not reap the benefits mentioned above.
With Solastis multi-territory CRM, you can assort cases according to their territories and manage them within the same system. You can cross check the data you gather from different territories. Based on the data, you can apply measures to improve any location-specific performance.
You can also control access for employees or teams by using Solastis multi-territory CRM as an authorization tool for different business divisions and maintain data privacy for every division.
You can classify cases according to relevant territories
Most CRM solutions recommend creating tags for cases of different locations to distinguish between them. However, as your business grows over time, such tagging mechanism can get quite complicated. Instead, you can implement Solastis multi-territory CRM and manage cases across geographies by simply grouping relevant cases under a specific territory.
You can compare the performance across different territories
Once you configure territories in a case type or a ticket type with Solastis multi-territory CRM, location-specific statistics and reports are generated automatically for every case. So, you can track and compare the performance of your different geographical divisions conveniently.