Allocate your resources efficiently for cases with multiple geographies in Solastis CRM
CRM different geographies, CRM for multiple geographies, different locations CRM, multi-location CRM, multiple locations CRM, geographic CRM, multi-territory CRM
Let us say that your organization has business divisions at locations like the USA, Germany, and Singapore. You would want to systemize case management for all these divisions, and at the same time, you would want to generate business reports for every case according to their geographical location. You can achieve this with CRM for cases with multiple geographies because then you can classify your cases according to their location. The classification can further help you to evaluate and resolve cases as per the business needs of the specific geography.
For a global business that has business divisions across different locations across the world, it is necessary to establish a systematic approach to manage all the cases. It is also essential to separate business reports of the cases as per their geographical location so that you can compare the location-specific performance. Many CRM solutions in the market do not offer an optimal mechanism to handle cases with multiple geographies. In such CRM systems, you create a new case type for every geographical location, and so, you cannot apply a consistent approach for all the cases.
With Solastis CRM for cases with multiple geographies, you can organize cases according to their location and then compare the data to track the performance at every geography. You can then apply the insights to spot issues at a specific location and improve them swiftly from within the same CRM.
You can organize cases according to their geographical locations
Usually, most CRM systems recommend creating different labels to distinguish cases according to their location. If you manage a considerable number of cases at the same time, the labeling could get complicated and inefficient over time. However, with Solastis CRM for cases with multiple geographies, you can organize and manage any number of cases according to their location.
You can compare the performance of different geographical divisions
After you configure the geographical divisions for a case type in Solastis CRM, you can obtain business reports for every case automatically. With Solastis, you can also monitor and cross-check the performance of your geographical units with ease.