Streamline your email communication in Solastis CRM without bcc email with its built-in email client
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Most CRM solutions work with an external email client and do not provide comprehensive email integration tools. If you use such solutions, you have to link every email with your CRM by manually forwarding every message from your external inbox to the CRM. To do this, you have to use a specific (and often complicated) blind carbon copy (bcc) address. In some CRMs, when you create a new case, you have to use a new bcc email address at every case. If your job entails of dealing with several cases every day, such CRMs can complicate your workflows with menial tasks mentioned above. Also, when you use both an external email provider and CRM, you have to use two separate systems to handle the same case, and there are no advantages in doing so.
However, Solastis has integrated the capabilities of a full email client within its system and created CRM with full email integration. With Solastis, you have to link your external email provider only once instead of forwarding a message every time you receive an email. So, you do not need to use a bcc email address as all incoming and outgoing messages are integrated automatically into your CRM inbox and are assigned to the relevant cases easily. So, you do not put in any extra time or additional efforts, and you can focus more on the cases at hand.
Use only one system for all work
Solastis CRM without bcc email also acts as your work-email, and, so, you do not need to use two separate systems to manage your emails. With one unified CRM, you can keep track of all messages and avoid any lapse in communication.
Share an email address among your team members for transparent collaboration and timely case management
You can create and share a common email address in Solastis for any of your teams or business divisions. For example, you can create an email address like firstname.lastname@example.org and share it with every single member of the sales team so that they can attend to the messages on time and keep a case moving ahead. As a result, you can encourage accountability, collaboration and keep your deadlines.