Solastis terms and conditions of service

Solastis Solutions Terms and Conditions

By using these (“Services”) provided by (“Us”) Solastis Solutions Pte Ltd [UEN 201709391E] through our (“Website”) you the (“Client”) unconditionally and irrevocably agreed to and are bound by these Solastis Solutions Terms and Conditions (“Terms”). We may from time to time update our (“Terms”) and your continued use of these (“Services”) is taken as acceptance of the updated (“Terms”) and all legislation and applicable current laws. We may also present to you other (“Terms”) and policies whilst using these (“Services”) and continued use of taken as acceptance of the additional (“Terms”). The (“Client”)’s general terms and conditions are hereby expressly excluded.

Definition of terms:

App : “CRM” , “apps” and all Apps used in relation to the “Services.”

Clients : refers to “you” , “your” , “Client” , “Member” and any person who has access to the Solastis Solutions Service either as a guest or through an account.

Client Data : means all electronic data, text, messages or any material uploaded to the App through your use of the Services.

Confidential Information : means all information you disclose, submit or upload to the App through your use of the Services.

End Customer : or “user” means any user within the Services that has access to the App or Services.

Intellectual Property : means: (a) copyright; (b) all rights conferred under statute, common law or equity in relation to inventions (including patents); (c) registered and unregistered trademarks; (d) registered and unregistered designs; (e) product imagery; (f) confidential information; (g) product descriptions, graphics and code; and (h) all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields.

Services : all “Services” , “Products” and “Online Services” we provide our “Clients.”

Software : means all software, Apps and Websites “we” provide our “Clients”

Solastis Solutions : refers to “Solastis Solutions ” , and the terms “we” , “us” , “our” which is the party providing the “Product” , “Website” and “Services” to the “Client.”

Terms : “Solastis Solutions terms and conditions” , “T&C’s” , “Returns Policy” , “Warranty Terms” , “Privacy Policy” and all Terms relating to the “Services.”

User : means any user within the Services that has access to the App or Services.

Website : “website” , “site” , “apps” and all websites used in relation to the “Services.”

Use of the Services

You will be proving personal information as a Client either through an account or as a guest. By using this Service and Website, you agree to the Terms of these Solastis Solutions terms and conditions.

You acknowledge that we may edit or delete your registration or account if it does not adhere to the Solastis Solutions terms and conditions. As part of these Services we may record and use part of your personal information and registration information to provide a high standard of Service. For more information please refer to our Privacy Policy.

Eligibility and Registration

To be eligible for registration and use of the Products, Services and Website you must:

only register for the Services and Website for the intended purpose of these Services; and
only register for the Services and Website legally pursuant to your state or country.

Responsibility for Minors

In cases where you have authorized a minor to use these Services you recognize that you are fully responsible for:

the online conduct of such minor;
controlling the minor’s access to and use of the Service; and
the consequences of any misuse by the minor. You acknowledge that some of the areas of the Service and Website may contain material that is inappropriate for minors.

Registration, Accounts and Login

Clients can log in to the Website and Services via:

Solastis Solutions Account
Client will first register the account, then create employees as Users to access the system. Users login using login id as email and password as setup by User.

Confidential Information

ClientsYou may be given a unique Client name and password to access the Website under your login. It is your responsibility only to ensure these details are kept confidential, safe and secure. No further personal information is recorded on the Website as specific task and arrangement details occur between us and you. These details may include registration information and personal information. For more info on information storage see “Privacy Policy” on our Website.

Client Responsibilities

We will aim to provide the App, Website and Services as accurately and up to date as possible. By using these Services you the Client irrevocably and unconditionally agree to not act in a way that may constitute:

Illegal activities;
Breach of any applicable laws;
Violation of these Terms, the Refunds Policy;
Accessing the Services via systems automation such as spambots or similar;
Any such spam activities;
Registering multiple accounts per one Client;
Using the Website in a way that could cause harm to others;
Posting hateful, threatening or violent reviews; and
Breach of any applicable laws;
Hacking or accessing the Website other than methods listed in these Terms.

We reserve the right to suspend or terminate this agreement at our sole discretion if these Terms are violated.

Solastis Solutions Responsibilities

It is our responsibility to provide the Services and Website in good working order for the purposes of Client purchases. We cannot take any responsibility for any loss, damage or consequential losses arising from using these Services. We will aim to provide the Services and Website compatible with most browsers, interfaces and website themes. However this may not always be possible on every reader and every version.

Trial Period

There is a thirty (30) day free trial period per customer.

Guarantee Policy

We have a policy of 99.9% uptime.

Orders and Acceptance Policy

We may cancel or refuse orders based on certain conditions and pursuant to these Terms. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to cancel or refuse any order as part of this Service for any reason. To avoid double handling your payment will not be processed until we have verified the pending order.

Geographical Restrictions

This website is intended for use by individuals and companies worldwide. But we reserve right to review all accounts registered depending on the Country.

Limitations of Use

We are under no obligation to guarantee the products under these Terms except as stated in the Guarantee Policy section of these Terms.

Refund Policy

Services may be cancelled at anytime during the trial period with a full refund if fees have been paid. Beyond the trial period refunds will be issued at the sole discretion of Solastis Solutions.

Third Party rights

The Website may contain hyperlinks, banner ads and content directing Clients to other sites other than this Website. This content is only provided as additional to the Services and as such does not imply a relationship, affiliation or sponsorship to a third party. We cannot control cookies and banner adverts appearing on your browser and take no responsibility for their content. As such these Terms and use of these Services do not grant you license or right to use such content. It does not imply an intellectual property rights to you. If you see a breach of intellectual property you can report it to us at support@solastis.com.

Intellectual Property

We retain the ownership of all Intellectual Property rights in and to the Services or Website. This includes the business name Solastis Solutions and the tag line Solastis Solutions . All content that is contained within these Services are licensed to Solastis Solutions and includes all areas as defined above. We grant you a limited, revocable, personal, non-transferable, non-exclusive license to use the Website or Services for Client purposes in line with applicable laws and to print or electronically copy order summaries for the sole purpose of placing an order or for personal records for an order that has been placed with Solastis Solutions . Permission to use, distribute, or reproduce any content from Solastis Solutions for commercial purposes is strictly prohibited unless authorised by Solastis Solutions .

You retain the ownership of all Intellectual Property rights of any content or information you submit to the Service. Nothing in these Terms transfer the Intellectual Property Rights to the Services or Website.

Professional Information Disclaimer

We may make certain information available provided by third parties relating to these Services. This information is provided as a guide and as entertainment purposes only and should not be interpreted as a recommendation. Use of these Services does not replace consultations with professionals. As information is constantly updated some information may be out of date from time to time. You agree that all risk associated with the use of, or reliance on, any of the information rests with you. Further you agree that we and our suppliers shall not be liable, directly or indirectly in any way for any loss or damage of any kind as a result of your use of these Services.

Prices and Goods

Prices displayed on our Website may be updated from time to time and may change without notice. However at point of sale the price is fixed and will be delivered according to the terms agreed to at that point in time. Point of sale is determined when an order is processed and a receipt email notice is sent. All orders are immediately actioned at this point of sale.

All credit cards are charged in US Dollars. PayPal may also be used. Non-USD currency figures are all approximations based on an exchange rate and this includes all other currencies. If there is an anomaly in pricing on the Website we will contact you and give you the option to accept the correct price or cancel the order pursuant to these Terms.

If you are accessing our Services via a third party the prices and availability may differ. Please assess these prices and availability along with any relevant terms and conditions when considering the Services.

No Contract

There is no lock in contract. However, the Client is required to provide in writing 30 days’ notice if they wish to cancel or suspend the subscription service. If payment has been prepaid there is no refund for the prepaid period.

Downgrades and Upgrades

You may downgrade or upgrade your CRM at any time by notifying us in writing.

Monitoring

You acknowledge that we have no obligation to monitor the Services or Website. However you agree that we have the right to monitor the Services or Website and disclose any information necessary to satisfy any legal, regulatory or other government requires in line with our Privacy Policy.

Integrated Services

Our Services may use Integrated Services that are developed by third parties. These Integrated Services are integrated into some of the Services and are provided to you as an option. Integrated Services are also governed by these Terms and include but are not limited to phone service and data analytics services that are made available to you based on the Service Plans.

Mutual No Exclusivity

These Terms do not create an exclusive relationship between the parties. We are free to engage other Clients and to advertise of the same or similar nature to those provided by you, and you shall be entitled to engage Services of others.

Changes and Variations

We may change, suspend or discontinue any part of the Services at any time at our sole discretion and without any liability to you. We may revise, change or modify these Terms at any time by making updated Terms available through the Website. Continued use of the Services will be deemed acceptance of the updated Solastis Solutions terms and conditions.

Termination and Breach of Terms

We reserve the right to decline, suspend or terminate your Client registration and use of the Services, or cease the Services in its entirety, at any time for any reason, including for a breach of these Terms by you or for our own business reasons. If this occurs you will no longer be able to access some or all of the Services, as determined by us.

Where we terminate your Client registration and use or a part of the Service for a breach of these Terms by you, we will have no liability to you. Where we terminate your Client registration for our own business reasons, we will refund you any costs and fees which have not yet been received. To the extent permitted by law, you will not otherwise be entitled to a refund of any costs and fees.

Liability

You must not use the Website or Services for any purpose not permitted or contemplated by these Terms (or otherwise not authorised by us), or which is unlawful.

To the extent permitted by law:

you are responsible for your access to and use of the Website, including for other people’s use of the Service using your Client name, password and/or answers to security questions (with or without your permission) not limited to products and Services;
we are not in any way liable to any party for any indirect, incidental, special or consequential damages or loss (without limitation including damages for loss of profits, business interruption, loss of information or damage to systems due to viruses or other harmful components) arising from the provision of, or your access to or use of, the Website; and
any guarantee, warranty, term or condition is implied or imposed into these Terms by legislation and cannot be excluded, then our liability for breach of that guarantee, warranty, term or condition is limited to the re-supply of the Services, or the payment of the cost of re-supplying the Services pursuant only to our Solastis Solutions Returns Policy and Solastis Solutions Warranty Terms.

Contact Disclaimer

We may need to contact you based on the information that you provide us when placing an order. If we are unable to contact you or the information that you provide us is incorrect, we reserve the right to cancel the order. Solastis Solutions will not distribute, sell, or share your information and only uses it in relation to internal affairs. Please see the Privacy Policy page for additional clarification.

Complaints and Disputes

If you have any concerns or complaints regarding the Services, please report it to support@solastis.com While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, the escalation is to lodge a complaint with a relevant regulator in Singapore or the Singapore Mediation Centre. No third party is entitled to enforce any term under this agreement under any applicable source of contract law.

Privacy

We will comply with applicable privacy and health legislation in the relevant jurisdiction. Our Privacy Policy explains how we may use and disclose that information. In particular, we will use your personal information for the purposes of supplying the Services and the other purposes set out in the statement.

Release and Indemnity

In consideration of us (which expression shall be taken to include our servants, agents, officers and directors, successors or assignees) agreeing to permit you use of the Website and Services:

I release Solastis Solutions Pte Ltd from all claims which I have, now or later against The Solastis Solutions Pte Ltd whether for: personal injury (including death and disability) or otherwise, and whether occasioned by:

negligence
breach of contract;
breach of statutory duty; or
otherwise;

suffered as a result of or in connection with my using the Website and Services.

I indemnify and will at all times in the future indemnify Solastis Solutions Pte Ltd against all proceedings, actions, claims or demands made by any person for: personal injury (including death and disability) or otherwise, and whether occasioned by: suffered as a result of or in connection with my using the Website and Services.

Disclaimer

We will provide the Website or Services with due care and skill but except to the fullest extent permitted by law, we do not warrant that the Website or Services will be provided without fault or disruption.

To the fullest extent permitted at law and except as expressed to the contrary these Terms, we exclude all liability to you or anyone else for loss or damage of any kind, including consequential loss and damage (however caused or arising) relating in any way to the Website or Services including, but not limited to, loss or damage you might suffer as a result of:

incorrect product listing information from other merchants;
errors, mistakes or inaccuracies on our Services and Website;
any unauthorised access to or use of our secure servers located in Singapore & USA;
any bugs, viruses, or other harmful code or communications which may be transmitted to or through our Website or Services by any third party;
you acting, or failing to act, on any information contained on or referred to on the Website or Services and/or any linked website;
personal injury or property damage of any nature resulting from your access to, and use of, the Website or Services and any purchases made from the Website;
any limitations stated in these Solastis Solutions terms and conditions;
any interruption or cessation of transmission to or from our Services and Website; and/or
failures or deficiencies in relation to the merchantability or fitness for any purpose of any Service appearing on any linked sites not operated by us or our related entities.

Except if and to the extent only required by law or as otherwise set out in these Terms, we do not warrant, endorse, guarantee or assume responsibility for any Service advertised or offered by a third party at the Website or Services or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party providers of products and services.

Where any law implies a warranty into these Terms which may not be lawfully excluded then to the fullest extent allowed by law, our liability for breach of the warranty will be limited to the minimum remedy provided for in that law.

We do not take responsibility for direct or indirect damages, or consequential losses suffered by use of fraudulent or unauthorised web addresses. The only authorised access point is www.solastis.com with no characters before or after.

It is important that you determine prior to purchase, whether a Service is suitable for you.

General

Entire agreement: These Solastis Solutions terms and conditions comprise the entire agreement between you and us in relation to your access to and use of the Website and Services.

Applicable law: The provision of the Services and these Terms, including all of the rights and duties of the parties arising from or relating in any way to the provision of the Services and these Terms, are governed by the laws of Singapore, and we and you each submit to the exclusive jurisdiction of those courts.

Severability: If any of these Terms are invalid, unenforceable or illegal, the remaining Terms will continue to apply.

Assignment: You must not assign or novate these Terms or otherwise deal with their benefit or a right under them without our prior written consent, which may be withheld at our absolute discretion. We may at any time, without notice to you, novate or assign our rights and obligations under these Terms, and to the extent necessary you hereby consent to such novation, assignment or transfer.

Waiver: No waiver of a right or remedy under these Terms is effective unless it is in writing and signed by the party granting it.