Improve your telemarketing campaigns with Solastis CRM for telemarketing
Follow up systematically after your initial calls when you implement Solastis CRM for telemarketing
What can you achieve by implementing Solastis CRM for telemarketing?
For telemarketing organizations, the role of CRM starts after the initial calls. Let’s say, the first goal of a telemarketing company is to call 10,000 people. Now, it would be a massive waste of effort if your telemarketers were to create cases for all the 10,000 calls. However, let’s consider that out of the 10,000 people, 400 people showed an interest. So, you can create cases for the interested parties using CRM and move them ahead to the next logical step for more efficiency. Once you create the cases for the leads, your teammates could start following up.
CRM also comes in handy with reporting and analytics. Again, consider the example mentioned above. You can measure your progress by comparing the number of leads generated with the total number of calls made. It can give you a focus and help you to prioritize the prospects.
Why should you consider implementing Solastis CRM for telemarketing?
Since Solastis CRM for telemarketing is cloud-based, you can manage your calling operations from anywhere in the world. You may have your headquarters in one country and a back office in another, but you would only need one CRM like Solastis to manage both. In short, your telemarketing personnel could handle calls and create tickets to follow up from anywhere with Solastis CRM.
Here’s another advantage of using Solastis CRM: When a telemarketer creates a case for a lead, it is automatically assigned to the right employee. The automation happens irrespective of whether the telemarketing operations are managed in-house or outsourced to an external vendor. As mentioned earlier, only one CRM system like Solastis is capable of handling all the processes in an organization.
With Solastis CRM, you can also standardize the process of following up your cases. Once you gather data after the initial calls, you can implement a step-by-step process with Solastis’ sequential task management tool. Then, you can reduce errors significantly and increase your productivity instantaneously.
Features of Solastis CRM for telemarketing
Manage operations remotely from anywhere
- Use a cloud-based CRM like Solastis and work with personnel based anywhere in the world
- Use only one CRM solution for all your campaign needs and deploy tasks at any time and any place
Use the sequential task management tool in Solastis CRM to standardize the process of gathering data and following up
- Establish a step-by-step procedure to make calls, collect data and follow up
- Measure your performance with the intuitively simple visuals of the task management tool and and understand how to improve your conversion rate
Move the contacts ahead ina sales process smoothly
- Once you gather information through calls, organize it systematically in a sales pipeline by creating tickets for every interested contact
- Set up timely reminders to manage your deadlines be it for making calls, qualifying leads, following up or any other tasks
- Monitor your efforts at every step with reporting in CRM and identify areas of improvement
An advanced case management platform with which you can digitize any business processes. Create multiple case types for separate business processes.
Create sequential steps in your case.This ensures that the case is moving in an efficient and predefined order. You will also know exactly where case is stuck.
You can assign each task (within a case) to a different employee based on his skills. Automatically assign these tasks to CRM agents.
Solastis CRM provides rich functionality to design authorization roles to suit your exact needs. Full flexibility in defining objects as well as roles.
Emails are perhaps the most important aspect of a CRM system. Solastis CRM provides full email integration. You will never miss an important update.