CRM stands for Customer Relationship Management Software, which is a fairly big industry with an annual turnover of about $26 billion (in 2017). The industry has many software providers displaying different types of products that focus on various needs. Some CRMs are generic in functionality while some are very specific to some industries. Before selecting a CRM System, in order to make the right choice, it is very important for the client to understand different types of CRMs and the options that are available. In this article, we will explain you the different types of CRM Systems.
Depending on the primary function of software, CRM can be classified into three types: