Easy to Use
CRM software is easy to use. Every employee in your organization can be invited to sign in to the CRM system. If you or your employees are worried about migrating all the existing or previous communication threads, don’t fret, because you can integrate your current email with the CRM. A good CRM software is designed to simplify work, and it should ideally work with any email service provider. So, it would be best if you did not waste time by juggling between your email and CRM. With a few clicks, you should be able to extract all old and new interactions and access them from the CRM. The email client within the CRM should be competent to manage all your communication.
With easy email integration, each time you receive a new inquiry you can create a ticket for it. Also, managers can assign the right employees to handle relevant ticket from and with the CRM in real-time. They can also review how they resolve the inquiry. Through CRM, you can standardize such routine tasks and free up time for both the managers and team members.
CRM also works as a central storehouse for all data and communication. So, you can provide and advise prospects with relevant and personalized information conveniently. It also speeds up the process for closing deals. At times, cases move more slowly than expected. In such instances, managers can intervene to resolve the case on time.
Bring structure to work
With CRM, you can also give more structure by standardizing recurring processes and ensure consistency. So how does software like CRM achieve this? By bringing all work on a centralized platform, you can view all the tickets and their status. You can see if any of them are pending and attend them by priority. In the absence of CRM, employees use their email accounts to manage their work and then it is almost impossible to get clarity on different inquiries.
Standardisation using CRM
It is possible that every employee follows his own procedure to solve a case. In such instances, it is difficult to monitor and get consistent outcomes from all your employees. However, with Solastis CRM, you can create a template for recurring business processes with CRM. To carry out similar such similar processes, you can use sequential task management and standardize the sequence of steps that every employee takes to attend a case.
Now that your work processes are standardized, you won’t need to set up steps from scratch for each of them. So, by implementing CRM, you can save significant time and also increase efficiency.