In this article we will explain to you what the role of workflow an code in the BPM system is and how a no-code BPM can benefit the small businesses. Solastis is a no-code BPM platform for small businesses which offers a sequential step template for work management.
Though both terms are self-explanatory, there is still a need to define and explain the meaning behind them. Their general definitions are:
- A low-code BPM software uses a less complicated programming language (behind its workflow). But this means some flexibility and automation features are compromised.
- A no-code BPM software uses a workflow tool which doesn’t require any coding knowledge
Both terms promise to eliminate one thing: the complexity of traditional workflows in traditional BPM software suites. This premise is particularly appealing to small and medium business, who would like to use CRM and BPM in a simple manner. Why? To begin with, most of the small businesses do not have a scale of operations to justify investment in complex BPM software. The transactions carried out are often low in number. Small businesses therefore are ok to forsake automation part and execute the process as a manual process leaving all decision making to the employees handling the case for simplicity of workflow. Besides, they need not spend a significant amount of time and money on the implementation efforts which would still lead to complex, perplexing workflows
It also means employees operating the software for case management are reasonably clear about what steps are involved and what they need to do. There are no surprises for them, as in an automated platform, where they may not be sure if a step is correctly skipped or it is because of an error.
Low-code and no-code software is also more straightforward, clearer and more intuitive. They allow users to define end-to-end business process easily, using more user-friendly interfaces.
When companies are choosing a BPM platform, they can choose between full-code, low-code or no-code platforms.
- Full-code platforms offer flexibility and customizability. What this means is that a company can define, model and shape processes according to their requirements. Companies can create and implement any rules and scenarios for automation (that is based on those rules). However, this form of BPM software is difficult and expensive to code and configure for SMEs and start-ups. Moreover, coding errors, poor maintenance and improper backup may lead to system crashes which could prove costly for your company, especially in terms of money and time.
- Low-code platforms allow some flexibility and customizability. While companies can create multiple, unique, different scenarios with low-code BPM software, there are limitations in the process of their making. Low-code BPM is also less capable of developing complex business processes than full code BPM. These kinds of software still face the challenges faced by full-code platforms.
- No code platforms allow companies to create workflows, but flexibility is reduced substantially. Small businesses generally use no-code platforms to manage their manual business processes (and to boost productivity). Moreover, on the upside, the risk of coding errors, poor maintenance, improper backup and system crashes is low. It also requires no prior coding to be set up, allowing the system to get up and running in minutes.
Simply put, most small and medium business do not need the customizability, flexibility, and automation. While it sounds impressive to have high-end BPM software and implement it in a small business environment, experience shows that such a move can be detrimental, costly and demanding.
An average BPM software is shockingly tricky to use and operate, even if it features a low-code platform. Such software is complicated to develop, challenging to implement, and expensive and difficult to maintain. Moreover, complex workflow tools will always create some level of confusion among employees.
It is hard to assume that the average employee of any small business can understand the logic behind traditional BPM software. It is also naive to assume that small businesses have the capital and human resources to integrate and maintain expensive high-end BPM software.
What Is a No-Workflow Task Management Tool?
The function of a workflow is to define steps to be executed for a case. The function of a workflow (and coding) is to decide which steps to skip and which step to activate next. As explained above, this is done using the business rules.
A sequential task template instead lists the steps for each case. All these steps are activated one after the other. When your employee finishes the first step, the 2nd step will get activated and so on.
If a sales process has five steps, these steps are sequentially executed. If a specific step is not applicable, then the employee will have to mark it as completed and move the case to the next stage. Thus, the decision making is entrusted to the employee here. Of course, such a way of defining and executing business processes eliminates the automation. However, there are two significant benefits here;
- Defining a process and steps in the platform is extremely easy. Any manager in your company can define a step template in 5 minutes. He does not need any knowledge of workflow, coding or rules.
- Employees who work on the case will always be crystal clear about what steps are involved. (In a rule-based automated environment, there is always a risk that a step might be skipped and employees will wonder whether it was intended or was it a system mistake).
The Advantages (And Disadvantages) Of a No-Workflow Platform
Solastis was created with small and medium businesses in mind. The Solastis task template limits unwanted automation to provide simplicity, which is welcomed by small businesses. In fact, sometimes these limitations are preferable and beneficial. The removal of features such as automated approvals or complex routing often helps small businesses rather than hurting them because of the simplicity and reduced proneness to error.
The whole point of implementing a Solastis CRM + BPM software is making the system as simple as possible. When small businesses arrange their tasks adequately, the abundance of time, boost in productivity and increase in revenues allows them to grow further.
There is also less confusion involved in the whole process of Solastis software implementation, thanks to its user-focused design and UI. The fact that anyone with any level of education can create processes in just 5 minutes is hugely liberating to small business, for they too can now implement CRM + BPM technology in their work environment.
Emphasis on BPM for Business, Not BPM Technology
Ultimately the decision about productivity of each software for your business should be based on your business requirements and not based on what a specific technology offers. There is a thin balance between simplicity and flexibility. Every business needs to decide what is that balance for them. This statement is particularly holds true in modern business. Modern businesses are dynamic and need the ability to define, deploy and manage processes fast. A no-code no-workflow suite is best matched for these requirements of small and medium businesses.
Most BPM software try to simplify things for small and medium businesses by offering a low code platform. Unfortunately, this still does not take out all the complexity. Small businesses want to reduce their costs, improve communication and customer support, boost their revenues, and ensure that their business processes remain agile. Solastis CRM + BPM platform is the right solution for this.