Get more done with work management software
Improve your organization’s performance by tracking all your processes on one platform and delivering consistent quality to your customers every single time.
How can you use work management software to get more results?
Why use Solastis CRM as work management software?
Manage multiple case types with ease
- Enable your teams to handle different business processes at the same time. (For example, two different support case types – one case type about software and other one about hardware – can be created, handled, assigned separately)
- Resolve your case type according to priority or function
- Control accessibility to each case type for clear delegation of work
CRM with Work Management Software Capabilities
- Replace complicated workflows with simple visuals
- Divide any business process into chronological steps and avoid confusion
- Gain clarity and monitor progress at every step
- Communicate with customers and stakeholders from the same platform
- Stay notified of any incoming or outgoing messages
- Adapt Solastis CRM to any processes and not just customer-facing teams
- Visualize all your work processes at one place and identify areas of improvement quickly
- Equip your managers to intervene at any point if a process faces any blocks
What does a work management software do?
Imagine using the time that you spend in all the meetings to catch up with other teams to actually finish a task. Now, think of software which gives you access to all the ongoing, resolved and upcoming business processes. This is a basic function of work management software.
It also offers well-integrated tools which can ease daily tasks and communication between different teams. It aims to bring and share all the data at one place, assist teams to collaborate better and track your organization’s productivity.
Through a work management software, you can prioritize your deadlines, do the most relevant tasks first and be flexible in your planning whether it is for long-term or short-term tasks.
It can also be a resource to manage all email communications, project-specific reports, and documents. It helps to delegate work better by tracking the work on an individual team member. If a team member is overworked, his work can be delegated to someone else who has finished his task.
In short, work management software helps to manage workloads better.
Why do you need work management software?
When a client places critical functions in your agency’s hands, they trust that you have the resources and expertise to resolve their most pressing strategic challenges.
Seamless communication between different teams is essential for better productivity and time management. There are many tools already in the market designed for specific tasks such as project management or tracking leads.
Are you thinking, then why not just use a project management tool instead of work management software? Often, users confuse work management software as another project management tool. This is not true.
In most of cases, organizations are looking for simplified project management with communication tool at a CRM case/ ticket level. This is what a work management software will provide you.
Is work management software really worth it? Yes, because it can do much more than a project management tool. With just one software, you can track emails and leads, manage projects, solve queries, handle any other business process and so much more.
A work management software can give every member of an organization an overall view as well as a better understanding of their role in the organization. This is in contrast to multiple departments working on their own and often with little idea of where they are heading as an organization.
CRMs are often perceived as software for revenue-generating departments. But a well-designed software like Solastis it can be used as a work management software for other departments such as HR and finance among others.
You will also cut your costs as you will be using only one comprehensive software and not multiple tools.
Whatever the goal of your organization is, a work management software will ensure a streamlined sharing of data and help you improve your work processes.
At Solastis, we offer a complete CRM solution with added BPM functionalities that will allow you to streamline and augment every aspect of your outsourcing relationships.
An Advanced Case Management platform using which you can digitalize any business processes. Create multiple case types for separate business processes.
Create sequential steps in your case.This ensures that the Case is moving in an efficient and predefined order. You will also know exactly where the case it stuck.
You can assign each task (within a case) to a different employee based on his skills. Automatically assign these tasks to CRM agents.
Solastis CRM provides rich functionality to design authorization roles to suit your exact needs. Full flexibility in defining objects as well as roles.
Emails are perhaps the most important aspect of a CRM system. Solastis CRM provides full email integration. Never miss an important update.